pk24's Privacy Policy — Your Information Is Our Responsibility
This policy provides a full account of how your personal information is collected, stored, and kept secure on the pk24 platform.
About This Policy
pk24 ("we", "our") is a trusted online gaming platform in Bangladesh. We believe protecting the privacy of your personal information is a fundamental responsibility. This privacy policy explains what information we collect about you while you use the pk24 website and services, why we collect it, how we use it, and how we keep it secure.
Please read this policy carefully before using any pk24 service. By continuing to use our services, you are considered to have agreed to the terms of this policy. This policy should be read together with our Terms & Conditions.
1 Scope of This Policy
This privacy policy applies to all registered members of pk24, website visitors, and anyone who interacts with our platform. Beyond what is stated in this policy, we do not disclose, sell, or rent your personal information to third parties.
- This policy applies only to information collected directly by the pk24 platform.
- pk24 is not responsible for the privacy policies of third-party websites or services.
- If you are under 18, do not use our services. pk24 is for users aged 21 and above only.
What Information We Collect
pk24 collects only the information necessary to operate our services smoothly. A detailed breakdown of the information collected is provided below.
2 Registration & Account Information
When you open an account at pk24, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Preferred language and communication method
3 Identity Verification Information (KYC)
pk24 runs an identity verification process to ensure safe and responsible gaming. For this purpose we may collect:
- National ID (NID) or passport copy
- Selfie or photo (for matching against identity documents)
- Proof of address (where required)
This information is transmitted and stored fully securely via SSL encryption and is used solely for identity verification purposes.
4 Financial Transaction Information
We store transaction-related information when you make deposits and withdrawals on pk24. We process payments via bKash, Nagad, and Rocket. The information collected includes:
- Transaction amount and date
- Mobile banking number (partial, not full)
- Transaction reference number
- Deposit and withdrawal history
Full payment card or account numbers are not stored on pk24 servers. Payment gateway operators follow their own security standards.
5 Technical & Usage Information
When you use pk24, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Pages visited and usage patterns on the platform
- Login and logout times
- Cookie and session data (see details below)
Purpose of Data Use
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Account Information | Account management, login verification, support provision | Contractual necessity |
| KYC Information | Age and identity verification, responsible gaming | Legal obligation |
| Financial Information | Transaction processing, fraud prevention | Contractual necessity |
| Technical Information | Platform improvement, security monitoring | Legitimate interests |
| Contact Information | Support, sending important notices | Contractual necessity |
6 Specific Uses
In addition to the purposes above, pk24 may also use your information for the following:
- To identify and resolve technical issues on the platform
- To ensure the security of your account and prevent unauthorised access
- To inform you about relevant promotional offers (you can opt out)
- To run responsible gaming programmes and identify at-risk behaviour
- To fulfil legal obligations and resolve disputes
Cookie Policy
7 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. pk24 uses the following types of cookies:
- Essential Cookies: To maintain login sessions and ensure security. Without these, the platform does not function properly.
- Functional Cookies: To remember your preferences (language, settings) and provide a personalised experience.
- Analytical Cookies: To understand which parts of the platform are used most, so we can improve our services.
Cookies can be managed by changing your browser settings. Please note that disabling essential cookies may prevent some key features of pk24 from working properly.
Data Sharing & Disclosure
8 Sharing Information with Third Parties
pk24 does not sell or rent your personal information. However, information may be shared in specific circumstances for the operation of our services:
- Payment Service Providers: Only the necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket for transaction processing.
- Technology Partners: With providers of platform hosting and security services, who operate under strict confidentiality agreements.
- Legal Authorities: Information may be disclosed to relevant authorities where required by a court order or legal obligation.
- Fraud Prevention: In cases of serious fraudulent activity, information may be shared with relevant investigative agencies.
9 International Data Transfers
Our servers and technology infrastructure may sometimes be located outside Bangladesh. In such cases, pk24 ensures that data transfers are carried out in accordance with relevant international standards and with appropriate safeguards in place.
Data Security Measures
10 Technical Safeguards
pk24 uses industry-standard security measures to keep your information secure:
- SSL (Secure Socket Layer) encryption on all data transmissions
- Passwords stored using strong hashing algorithms — never in plain text
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support
- Unusual activity detection on accounts
- Restricted access controls — only authorised staff can view the information they need
11 Response to a Data Breach
If a security breach occurs, pk24 will take immediate action. If the breach is likely to affect your personal information, we will notify you within the timeframe required by law. For any concerns related to data security, contact us at [email protected].
Your Rights & Controls
12 Your Rights Over Your Personal Information
pk24 grants you the following rights over your personal information:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request the deletion of your information (excluding matters subject to legal obligations).
- Right to Restrict Processing: In specific cases, you may request that processing of your information be limited.
- Right to Portability: You may request your information in a structured, machine-readable format.
- Right to Object: You may object to your information being used for specific purposes.
- Marketing Opt-Out: You may opt out at any time to stop receiving promotional messages.
To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within 30 business days.
13 Closing Your Account
If you wish to close your pk24 account, contact our support team. Even after account closure, we may retain certain information for a defined period to fulfil legal obligations. Any pending transactions must first be completed and any balance in the account must be withdrawn.
Data Retention Period
14 How Long We Retain Your Information
pk24 retains your information only for as long as it is necessary or legally required:
- Active account information: for as long as the account remains active
- Financial transaction records: for a sufficient period for dispute resolution and legal needs
- KYC information: for as long as required for identity verification purposes
- Customer support conversations: for a limited period to improve service quality
- Technical logs: for a defined period for security monitoring
Once the retention period has passed, information is securely deleted or anonymised so that you can no longer be identified.
15 Protection of Minors
pk24 is for users aged 21 and above only. We do not knowingly collect personal information from minors. If we are informed or become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the relevant account. If you suspect a minor is using pk24, please notify us at [email protected].
Policy Changes & Updates
16 Process for Updating the Privacy Policy
pk24 reserves the right to update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date at the top of the page will be changed.
For significant changes, we will try to notify you at your registered email or mobile number. If you continue to use the service after a policy change, you will be considered to have agreed to the updated policy.
If you have any questions about any part of this policy, contact us at any time before or after a change. Our FAQ page answers many common questions.
17 Links to Other Platforms
pk24's services may include integrations with third-party payment gateways or game providers. These third-party platforms have their own privacy policies and are beyond pk24's control. We recommend that you also read the relevant third-party privacy policies.
Contact Us
For any questions, requests, or complaints regarding this privacy policy, please contact pk24's support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
Privacy-Related Contact
For data protection, exercising your rights, or any concerns
Live Chat
Use the live chat on the pk24 platform for immediate support. Our support team is always available and ready to help with privacy-related questions as well.
Email Support
For detailed requests, data deletion applications, or formal questions regarding the privacy policy, email us at [email protected].
Learn More About Us
Visit the relevant pages for pk24's terms and conditions, responsible gaming guidelines, or answers to common questions.